Misc showing 20 of 216

#26

Misc

Avoid full-page popups

According to research by Hubspot, 73% of mobile users are annoyed by full screen pop-ups. But we didn’t need research to tell us that. You hate pop-ups, I hate pop-ups, and everyone I know hates pop-ups. Even Google hates pop-ups and will penalize you severely in search rankings if your site is notorious for intrusive […]

#29

Misc

Help visitors choose the right product

Are you helping your shoppers choose? Getting users to your site isn’t helpful if they end up buying nothing. A wide selection of products is nice but there is something like having too many choices, counterintuitive as it may sound.) A famous field study was conducted on this very phenomena. Two tables with jam samples […]

#31

Misc

Choose font sizes that are easily readable (16px+)

Text is an integral part of design. It is used in product labels, product descriptions, and price tags. It’s easy to use and even easier to edit compared to stuff like images. It’s hard to go wrong with text though this still happens. A lot of these problems usually arise when you port the entire […]

#33

Misc

Add user-generated content (UGC)

Having UGC is a must. And the more ‘genuine’ the better – meaning real photos from your customers, not just official photos.       Over half (51%) of Americans trust UGC more than other information on a company website (16%) or news articles about the company (14%) when looking for information about a brand, […]

#34

Misc

Localize your store

The world is a large and diverse place. Efforts have been made to standardize a lot of things but some still evade us. Even the very number of countries in the world remains disputed. It all depends on whose side you are on in several territorial disputes all across the globe.  This makes localization incredibly […]

#39

Misc

Add a Live Chat to quickly answer your visitors’ questions

Shoppers need help A study by Econsultancy from 2013 of 5,700+ online consumers revealed that 83% of online shoppers need support to complete a purchase.  They also found that 31% of shoppers expect an immediate response, and 40% expect a response within 5 min. To be more precise: 31% of shoppers expect an immediate response […]

#40

Misc

Add a chatbot to your Live Chat to give immediate responses 24/7

Shoppers expect a quick response As mentioned in best practice #39, your shoppers expect a quick response when they need help. 31% of people surveyed in the study expected an immediate response. A chatbot provides an instant response, and thus gives additional time for a human service agent to jump in if needed.   It’s […]

#66

Misc

Add a Wishlist feature to your store

It’s hard to keep track of all the products you’re interested in when window-shopping in a brick and mortar store. Online shopping simplifies this with the wishlist.   What does a wishlist do? It allows customers to keep track of products they want but haven’t made a final purchase decision on yet. Wishlists are also […]

#90

Misc

Support cross-device shopping

While the ideal customer comes in, finds what he wants, buys it, and leaves, this is not always the case with online shopping. The average customer may make a few store visits before completing a purchase. While a majority of these visits are always on the same device, a subset of shoppers tend to device […]

#97

Misc

Avoid breaking Back button expectations

The back button is an extremely important part of web navigation. Shoppers expect to be taken right back to where they were before engaging in whatever action necessitated the use of a back button when they press it. Implementing it might sound easy but things are rarely so simple. The problem comes when there is […]

Misc

Link to all depicted products in inspirational images

When you go shopping for furniture at your local retailer, you don’t find the sofas just stacked on top of each other. The store will organize them in a living room-like setting. Clothing retailers do this as well, putting their clothes on display hangers for more visibility instead of folding and stacking them on the […]

Misc

Offer the possibility to return products in-store

Returns are an unavoidable part of e-commerce. The best you can do is make them as simple as possible for yourself and the customer.   Customers prefer in-store returns Mailed returns can be taxing. First, a customer will need to read through a lengthy legal document to determine if their particular circumstances qualify for a […]

Misc

Optimize your website’s loading speed

Performance and conversion are inextricably connected   Slow pages cause abandonments According to Unbounce, 1 out of 5 shoppers will abandon their loaded shopping cart if they perceive the pages as being too slow. (source) According to AnnexCloud, a slow website can increase abandonment by 75%, and loyalty drops 50% when your site is slow. […]

Misc

Have an About Us page, share your story

An “About Us” page allows shoppers to learn more about you and your business yet many sites treat it as an afterthought. A lot of “About Us” pages on the internet are practically identical once you remove the site name. They’re usually a few hastily written paragraphs that barely elicit any reactions from those reading […]

Misc

Optimize your store for mobile

A few stats about mobile ecommerce According to Shopify, mobile traffic now accounts for 50% of visits, and about 35% of purchases. During the 2018 holiday season, about a third of online purchases came from smartphone users. On Black Friday, with 6.2 billion in online revenue, 40% of sales came via a mobile device. During […]

Misc

Offer free shipping or free shipping above a threshold

Extra costs cause abandonments Extra costs too high (shipping, tax, fees) is the #1 reason for cart abandonment, according to Baymard (source).   Free shipping Free shipping is the best kind of shipping. You get bonus points if it’s also fast. It eliminates a major pain point for ecommerce customers and helps you conquer a […]

Misc

Analyze your shoppers’ behavior

Data has often been called the oil of the 21st century, and for good reason. Google, Facebook, and Amazon are among the most successful companies of our age thanks to their dominance in data. They analyze every tiny little thing visitors do on their sites and figure out how they can use that information to […]

Misc

Auto-apply discount codes

Everyone likes a deal. It’s the entire reason why sites like Groupon exist in the first place. Your customers will always take advantage of any opportunity to pay less though implementation can cost you conversions.   Discount code fields might lead to checkout abandonment Many checkout forms have a discount code field. Customers are very […]

Misc

Answer customer questions quickly

Repeat business is key to the success of practically every enterprise in existence. But to have repeat business, you must first keep your customers satisfied. Customers will often contact you for a variety of reasons. Some will need help to complete a purchase, a few will have specific questions (warranties, discounts, and the like), and […]

Misc

Choose brand colors and a style that attract your desired audience

Store personality Choose a font that fits your company’s personality, such as ‘serious’ or fun’ Color increases brand recognition. (source)     Other thoughts Make it legible and memorable Incorporate the domain name and store name which should be the same Keep it simple, avoid photography and 3D graphics.  

Misc

Give navigation options on your 404 page

The error 404 page is one of the most infuriating pages on the internet. Visits to this page rarely come from visitors using internal site navigation. A lot of error 404 page visits come from prospects following a search engine link that is either broken, erroneous, or has been changed.  Regardless of the cause, it’s […]

Misc

Offer and promote a generous refund policy

Free returns Allowing your shoppers to return for free the products they bought builds trust with them. It lowers their fear of making the wrong purchase, as they know that they can easily return them if needed, at no cost. People starting out often think that a strict and challenging returns policy will discourage returns. […]

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